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Garage Door Openers Frequently Asked Questions

How to program a Chamberlain, Craftsman or LiftMaster opener with a “smart” or learn button on the motor head built-in receiver?

  1. Locate the smart button on the motor head which is directly under the screw terminals where the push button and photo-cell wires connect to the unit and above the antenna wire. You may have to remove a lens or light cover to gain access to the learn button.
  2. Push the smart button momentarily (Holding the smart button until the L.E.D. light beside the button goes out will erase all transmitter and keyless entries that are programmed into the unit) and verify the L.E.D. light next to the button is lit solid.
  3. Push the transmitter button that you want to use for that door within thirty seconds and before the L.E.D. goes out. The L.E.D. will flash once and the transmitter will operate the door the next time the button is pushed.
  4. If you have more than one door and a multi-button transmitter repeat steps 2-3 above for each door by using a different transmitter button for each unit. (Using the same button for more than one door at the same location will cause all the doors using that button to open and close at the same time and is not recommended.) The openers normally come with a single or a 3-button transmitter but 2-button and 4-button transmitters are also available as an option.
  5. Repeat steps 2-3 above if you have more than one transmitter to program into your garage door opener.

How to program a keyless entry to a garage door opener made by Chamberlain, Craftsman or LiftMaster?

  1. Chose a 4-digit entry access code using the numbers from 0 to 9. The numbers can be in any order and any number can be used more than once if desired.
  2. Locate the smart button on the motor head which is directly under the screw terminals where the push button and photo-cell wires connect to the unit and above the antenna wire. You may have to remove a lens or light cover to gain access to the learn button.
  3. Push the smart button momentarily (Holding the smart button until the L.E.D. light beside the button goes out will erase all transmitter and keyless entries that are programmed into the unit) and verify the L.E.D. light next to the button is lit solid.
  4. Press the four buttons for your access code and press and hold the “Enter” button within thirty seconds and before the L.E.D. goes out. The L.E.D. will flash once and the keyless will operate the door the next time the access code and Enter button is pushed.
  5. Performing these steps will automatically erase any prior access code that was programmed previously.

What do the garage door opener’s flashing L.E.D. codes mean?
The Chamberlain, LiftMaster & Craftsman garage door openers have a built-in diagnostic indicator that will assist you in troubleshooting your garage door opener.

There is a L.E.D. light next to the smart button (programming learn button) on the outside of the motor cover up above the antenna. The L.E.D. functions as a diagnostic indicator by slowly flashing a failure code continually every eight seconds until the fault is corrected, the garage door opener is reset, or the necessary parts are replaced.

Observe the flashing L.E.D. and count how many flashes occur in a row between pauses. Then refer to the chart below for the cause of your garage door opener not working properly. Once you have fixed the problem the opener will reset itself for most issues. However note below on the last two failure codes it does require that you manually reset the opener by unplugging the unit. If you still cannot get the opener functioning properly after following the steps below you should contact us for a service request to resolve the problem.

How should I prepare my door for the paint process?
All Raynor residential steel garage doors are already painted with a baked-on finish. No additional painting is required. If you want to apply another color, however, the following steps are required. Note: Only paint the exterior of the door while it is in the closed position.

  1. Use the following solution, with a soft bristle brush, to remove mildew and other surface contaminants:
    * 1 cup household Spic n Span® detergent
    * 5 gallons warm water
  2. Rinse thoroughly with water.
  3. Use a powder cleanser like Comet®, diluted with water, with a soft bristle brush, to prepare the surface for better paint adhesion. Do not use sandpaper, deglossers, or liquid sandpaper to prepare the door surface.
  4. Rinse thoroughly with water and allow to dry.
  5. Use a high quality acrylic latex exterior paint. Apply according to manufacturer's instructions. Do not use oil-based paint or any "rust-inhibitive" paint. Do not paint in direct sunlight or when surface is warm to the touch. Lap marks will result. Brush application is recommended.
  6. Avoid getting paint on any gasket seals between door sections. Not all Raynor doors have these gasket seals.

If you are touching up the paint on your door or repainting it, you can match the color precisely with the Raynor Paint Formulas. Just go to your local Sherwin-Williams store with the paint formula to make the match.

Important: Since Raynor has no control over recoating, we do not warrant this product against peeling of the original factory-applied baked-on finish or subsequent coats of paint where recoating has occurred.

Care and maintenance instructions
With proper care and maintenance, your garage door will perform reliably for years to come. To maintain your warranty, see the instructions below for when Raynor requires performing these maintenance items.

At installation
Apply a good quality car wax to the garage door immediately after installation, unless you are going to paint the door. Follow car wax application instructions.

Every 6 months
Wash the door and windows with a mild soap (such as car wash soap or dishwashing soap) and water. Wax the door, unless you are going to paint the door. Follow car wax application instructions. Wash both interior and exterior. Rinse thoroughly. Do not use harsh or abrasive detergents. Lubricate track, hinges & springs with a silicone or Teflon-based spray. Do not use WD-40® or grease. Then open and close the door to distribute the lubricant.

Every 12 months
Inspect springs and hardware for signs of wear. Avoid any contact with the torsion springs as they are under extreme tension. Call your local Raynor dealer to schedule a service call if you suspect any problems.

As needed
Wash the door and windows with a mild soap (such as car wash soap or dishwashing soap) and water. Wash both interior and exterior. Rinse thoroughly. Do not use harsh detergents. If surface rust appears, immediately contact your local Raynor dealer for inspection and repair options.